Refund policy

Overview

Momenta packages (Essentials, Gallery, and Memories) are sold as one-time digital purchases per event, billed through Paddle (Merchant of Record). This page explains when refunds are available and how to request one.

Eligibility

• You may request a full refund within 14 days of purchase if the paid event features have not been meaningfully used (for example, no guest uploads or significant guest activity after going live).
• If you purchased by mistake, bought the wrong package, or cannot access what you paid for due to a fault on our side, contact us and we will help — including a refund or package adjustment where appropriate.
• After guest content has been collected at scale, or after the event retention window has largely run, refunds are generally not available because the digital service has already been delivered.

How to request a refund

Email hello@momentaio.com with:

• the email used at checkout,
• your event name or dashboard link, and
• a short reason for the request.

We typically respond within one or two business days. Approved refunds are processed by Paddle back to your original payment method; timing depends on your bank or card issuer.

Billing disputes

Because Paddle is the Merchant of Record, card statements may show Paddle (or a Paddle trading name). You can also contact Paddle support for payment-related questions. We prefer you reach us first so we can resolve issues quickly.

Changes

We may update this policy as Momenta evolves. The date below reflects the latest version published on this site.